Data Center & Security
Do you have questions or need help?
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How can I load my Access database into the remote desktop session?
There are 2 ways to accomplish this. 1) Use a Copy/Paste from your local machine into the remote session 2) Look under the “Computer” icon in the remote session. You should see your local drive displayed
Can I have multiple concurrent users accessing the same database?
Sure – if you purchase more than one instance of the remote desktop we can provide a networks storage location that can be mapped as a Z: (or any other letter) drive and used for the backend of your Access Database. We charge a one-time non-recurring $99 setup fee to create this mapped shared drive.
How do I connect my Macintosh to the Access Application in the Remote Desktop?
The Microsoft Remote Desktop client for Macintosh OSX can be downloaded at no charge from http://www.microsoft.com/mac/downloads
How do I connect my iPhone, iPad, Android Phone, or Android tablet to the Access Application in the Remote Desktop?
We recommend purchasing www.jumpdesktop.com from the App Store to connect your iOS or Android devices to the remote desktop
How can I backup my Access database?
We recommend that you regularly copy your database from your remote session to your local computer for backups, but we also provide automated backup to Amazon S3 storage for $20/month.
Can I use a local printer?
Yes. Any printers that are locally attached via on LPT port are fully supported. Printers that are connected via your local network or USB are also supported but need to be mapped into a local LPT port before they are visible to the remote desktop session. The command to do this looks something like net use lpt3 \servernameprinter /persistent:yes. Do this before connecting to the remote session and the printer should be visible.
Can multiple users share a single remote desktop instance?
Yes, but only one user can be connected at a time. If your users connect at different times during the day they can share a single remote desktop instance. You will want to purchase the maximum number of simultaneous concurrent users that you will need.