Frequently Asked Questions

Remote Desktop FAQ

  1. How can I load my Access database into the remote desktop session? The easiest way to upload files to the remote session is to perform a Copy/Paste from your local machine into the remote desktop. Just select the files on your machine, right click, select copy, connect to your remote session, and paste. Note that large file transfers may take some time to complete depending on your internet connection speed.
  2. How do I change my password? From your Remote Desktop session press <control><alt><end> and the change password option will be presented.
  3. Can I have multiple concurrent users accessing the same database? Sure – if you purchase more than one instance of the remote desktop we can provide a network storage location that can be mapped as a shared virtual drive and used for the backend of your Access Database (there is an additional onetime fee to setup this configuration)
  4. How do I connect my Macintosh to the Access Application in the Remote Desktop? The Microsoft Remote Desktop client for Macintosh OSX can be downloaded at no charge from
  5. How do I connect my iPhone or iPad or Android Device to the Access Application in the Remote Desktop? We recommend purchasing from the App Store to connect your iOS or Android devices to the remote desktop
  6. How can I backup my Access database? We offer an offsite backup storage option that provides you with a drive letter in your remote session that can be used to schedule o backups of your database files. Please note: your data is NOT automatically backed up as part of this service and you are responsible for configuring the backup of your information.
  7. Can I use a local printer? Yes. Any printers that are locally attached via on LPT port are fully supported. Printers that are connected via your local network or USB are also supported in most cases but need to be mapped into a local LPT port before they are visible to the remote desktop session.  The command to do this looks something like net use lpt3 \\servername\printer /persistent:yes. Do this before connecting to the remote session and the printer should be visible.
  8. Can multiple users share a single set of remote desktop logon credentials? Yes, but only one user can be connected at a time. If your users connect at different times during the day they can share a single remote desktop instance.

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SQL 2012 Hosting FAQ

  1. How do I add tables, code and manage my database? The recommended way to  add tables, code and manage your  database is through SQL Server Management Studio, (SSMS). You can download and  install the 2012 version for free here:

    32-bit  SQL Server 2012 Management Studio 64-bit  SQL Server 2010 Management Studio

    When connecting with SSMS  and Microsoft Access you will need to supply the server IP address, instance  and port number.

  2. What if I need to upload my  existing SQL Database? We can upload your existing  database for a one time fee of $125. To get started, please click here to  purchase this option and instructions will be emailed to you.
  3. What if I need to have more than one user on my database? Consult our Security FAQ for instructions on managing multiple users.

SharePoint/Access Services FAQ

  1. How do I create and test Access Web Databases ? A free trial of Office 365 is available on our web site. You can use this to test and publish your Access 2010 or Access 2013 web databases.
  2. What is Office 365? Office 365 is a cloud based service from Microsoft that includes SharePoint Online, Exchange and Lync. If you maintain Access Hosting as your partner of record for your Office 365 site we will provide support for running your Access databases in that environment. We offer a number of tutorial videos to assist you in taking advantage of the Access Services features in Office 365.
  3. Migrating from Older Versions of Access: We offer a conversion service to assist your migration from older  versions of Access to the Office 365 Platform.

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